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COVID-19 Developments: BASIC is committed to providing our clients and their employees with the very best service possible during this difficult period. We encourage Employers and Participants to take advantage of our e-technology options. Employers and Broker Partners, stay up-to-date with the latest COVID-19 news by checking out our BASIC Blog.

FMLA
Administration

Advanced technology, backed by exemplary service.

Features that benefit you:

5 Different Service Levels Available

Employer and Employee Portals

Web Call-Off and IVR Phone Line to Report FMLA

Experts at Recognizing and Tracking Intermittent FMLA

Experienced and Dedicated FMLA Case Managers

Concurrent Tracking of Disability, Paid Leave, and Workers’ Compensation

BASIC has grown to become a nationwide leader in FMLA outsourcing thanks to our proprietary software and superior service. We help employers as small as 50 employees to as large as 15,000 employees administer their FMLA and absence management effectively, efficiently, and most importantly, with expert compliance.

FMLA Expansion – Emergency FMLA – E FMLA

Emergency FMLA, part of the Families First Coronavirus Response Act which runs through the end of the year, adds complexity to an already complicated regulation.

Let us assist with tracking, mailing the applicable leave paperwork, processing claims, and mailing determination letters to the employee
Leave activity resulting from COVID-19 can be tracked in real-time through our portal and on emailed reports

Benefits of BASIC’s FMLA Solutions

Fair and consistent application of FMLA, meeting Federal and State Legislative requirements for all employees at all locations
A variety of service options to fit the needs of every employer
Easily identify claim trends or abnormalities by individual to help pinpoint potential abuse
Service can be programmed for single or multiple location tracking
Filter, sort, and export call off data by location, department, or position for specified time periods using our portals
Progressive ADA notifications sent to the employer when ADA may be a factor
Training provided for supervisors covering the functionality and portal benefits
Automated email notifications to supervisors and human resources are both efficient and documented
Sites securely record real time and historical absence data that is easily exported to other applications
Proactive Return-to-Work Report for employers to keep track of their employees return-to-work dates
Intermittent leave, the hardest FMLA instances to track, is our specialty
We work with all STD Carriers, no need to implement a new FMLA administration process every year or two when the employer changes carriers

Outsourcing FMLA to BASIC Could Result in Huge Savings for Employers!

Check out the financial impact BASIC’s FMLA administration had for a current client!

Best-in-class service

Streamlined implementation process for each client
Dedicated FMLA Case Manager for each client
Nurse Case Managers available for 2nd and 3rd opinions
Average hold time is fewer than 30 seconds
Customer service hours cover both AZ and Eastern time zones

A Variety of Service Options to Fit the Needs of Every Employer

FMLA Fundamentals

FMLA Fundamentals™ is a perfect solution for companies who just recently crossed the threshold for FMLA compliance and like to keep their FMLA administration in-house. BASIC will provide the most up-to-date information on federal FMLA regulatory compliance requirements like employer policies, posting requirements, mandatory notices, DOL FMLA certification forms and more! You also have unlimited access to our industry certified FMLA Case Managers to help answer questions.

FMLA Ease

Going one step further, BASIC will provide administration support to employers that have a low frequency of FMLA claims. The employer has the ability to manage attendance and absences, but when they come across a potential claim, they notify us and we go through the certification process while providing the employer with all the details, policies and documentations needed to ensure compliance.

FMLA Ease Plus

With this solution you get all of the same benefits as FMLA Ease along with a Web Call-Off and/or Interactive Voice Response (IVR) systems, which will give employees 24/7 access to a web call-off page and/or an automated toll-free call-in number to track their FMLA absences. The Web Call-Off can be accessed from any web enabled device including smart phones, computers, tablets and laptops. The IVR can be programmed for single or multiple locations tracking continuous and intermittent leave events. With your employees reporting their absences directly to our team of experts, you outsource the liability of having to recognize a potential FMLA event.

Harness BASIC’s technology by giving your employees access to an automated 24/7 call-in number and web call off to track their FMLA absences. Employers will love the single intake hub that captures all continuous and intermittent FMLA events. Plus, enjoy access to both our Employer & Employee Portals which provides business owners and employees with convenient and intuitive access to everything they need to manage their FMLA. All backed by BASIC’s expertise and exemplary service! Request a customized demo for your company!