Important Notice for Employee Navigator and Ease EDI Clients
BASIC would like to inform you of an important change to our process for handling EDI file errors.
Beginning May 12th, 2021, any EDI records included on COBRA and CDA files which contain errors will be deleted. You will receive a notification from BASIC of any unprocessed (deleted) records, including the file date and the error details.
Your EDI vendor can assist you with identifying the actions needed to prevent further discrepancies. Please note, effective May 12th, 2021, BASIC will be unable to alter or correct the file data. Incomplete or erroneous records will be deleted.
To ensure timely processing of deleted records, we encourage you to submit changes or updates by logging in to the employer portal.
Sincerely,
BASIC
I did pay at Pharmacy Cash without using my Basic – Debit. How to claim that on website?
Refer to this helpful guide on the multiple ways to request a reimbursement: https://www.basiconline.com/wp-content/uploads/2020/08/CDA-Ops-5-Participant-Reimbursement-Request.pdf
Hope this helps!
BASIC