Welcome to BASIC


Soon, well be updating to a new, improved card processing platform. Here are some answers to frequently asked questions about the update.

Why are you making this update?

Making the update to our new card processing platform will allow BASIC to have better management of your transactions. In addition, you’ll get access to a digital copy of your card online and via the mobile app.

Can I opt out?

No, this change is not optional. If you currently have a BASIC Card, we will need to replace it with a new card issued for the new card processing platform. Note this applies to all cards issued for your account, including spouse/dependent cards.

What do I need to do?

Just make sure your address on file is correct! To meet our processing timelines, all address updates need to be completed by April 19, 2024. You can refer to this flyer for instructions: CDA-Ops-321-How-To-Update-Your-Address.pdf

When will I receive my new card(s)?

You will receive your new card(s) in the mail 7-10 business days after the reissue date (TBD). You will receive a communication prior to the reissuing of your card, informing you when you can expect your new card to be mailed.

Are you deactivating my old card before I receive my new card?

In order for us to generate new cards and ensure financial integrity, your old card(s) must be deactivated when the new cards are issued. However, you can still access your benefit account funds:

  • Any eligible expenses incurred prior to receiving your new card(s) are eligible for reimbursement. Simply submit a request online or via the mobile app. Once the reimbursement funds are in MyCash, schedule a transfer to your bank account.
  • Additionally, you will have access to a digital version of you card as soon as your new card is mailed.