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Welcome to BASIC

Alert: Historic high volumes are causing delays in mailing through the U.S. Postal Service. Instead of sending checks or paper claim forms to BASIC, we advise our clients and participants to utilize other payment methods like ACH and electronic forms of claim submittal to avoid delays in processing.

Please Note

Our CDA team is experiencing higher than normal call volumes. Current hold times are around 1 hour for certain call queues.


Consumer Driven Accounts (CDA)

Benefits should be simple. Keep it BASIC.

Getting Started…

  • Sign up and sign in to https://cda.basiconline.com/login. (Note: Chrome is the preferred browser when accessing your new benefit system.) See the Sign in flyer for directions.
  • Read the Participant Reference Guide to learn about the new Consumer Driven Accounts system and your benefit accounts.
  • Check your Profile to make sure the information is correct. This includes dependent information, bank account numbers, and re-establishing recurring transactions.
  • Click here to learn the multiple ways to request reimbursement.
  • If you’re a current BASIC participant going through the system conversion, review this *Upgrade FAQ with answers to many frequently asked questions regarding your benefit system upgrade. Check out this one-pager on the top things that have changed. *Only applicable for current BASIC participants going through conversion. 









Participant Education Materials

Use these materials to learn more about your new BASIC benefit system and applicable accounts that your employer offers.

System Features
FSA – Medical and Dependent Care
HRA
Commuter
HSA
BASIC Card
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