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Welcome to BASIC

Alert: Historic high volumes are causing delays in mailing through the U.S. Postal Service. Instead of sending checks or paper claim forms to BASIC, we advise our clients and participants to utilize other payment methods like ACH and electronic forms of claim submittal to avoid delays in processing.

Please Note

Our CDA team is experiencing higher than normal call volumes. Current hold times are around 1 hour for certain call queues.

Contact Us

*PO Box 6278
Monona, WI 53716

*Payments are not accepted at the PO Box listed. Please contact us to find out where to send payments.

Call Us: 800-444-1922

Service Departments:

BASIC CDA – 800-372-3539

BASIC COBRA – 877-262-7202

BASIC FMLA & Absence Management – 888-472-3652

Compliance – 877-729-7651

Sales Support – 888-602-2742

Thank you for contacting BASIC. If you’re a BASIC client experiencing issues with your BASIC Card or CDA upgrade: Clients please click here | Participants please click here.  For checking if we received a claim you faxed to us, click here.  If you need additional assistance, please call 800-372-3539 – (800-FSA-FLEX).

Get in touch

If you are a current customer or participant and need help with an existing service, please change your selection above to that service.



To verify our receipt of faxed claims, please visit — Thank you for your patience while volume remains higher than normal.