Welcome to BASIC

Alert: Historic high volumes are causing delays in mailing through the U.S. Postal Service. Instead of sending checks or paper claim forms to BASIC, we advise our clients and participants to utilize other payment methods like ACH and electronic forms of claim submittal to avoid delays in processing.

Contact Us

*PO Box 6278
Monona, WI 53716

*Payments are not accepted at the PO Box listed. Please contact us to find out where to send payments.

Call Us: 800-444-1922

Service Departments:

BASIC CDA – 800-372-3539 | Claims Fax: 269-372-0716

BASIC COBRA – 866-857-6351

BASIC FMLA & Absence Management – 888-472-3652

Compliance – 877-729-7651

Sales Support – 888-602-2742


To verify our receipt of faxed claims, please visit https://fax.basiconline.com — Thank you for your patience while volume remains higher than normal.