2017 Metrics
Phone Calls: 212,374
Phone Call Abandon Rate: 1.76%
FSA & HRA Claims Processed: 414,314
FSA & HRA Claim Accuracy Rate: 99.96%
Average Claim Processing Time: 1.71 days
COBRA Qualifying Events: 73,373
COBRA Initial Notices: 43,038
COBRA Elections: 4,341
FMLA Events: 39,657
FMLA Claims: 25,187
2016 Metrics
Phone Calls: 235,608
Phone Call Abandon Rate: 0.97%
FSA & HRA Claims Processed: 400,129
FSA & HRA Claim Accuracy Rate: 99.94%
Average Claim Processing Time: 2.17 day
COBRA Qualifying Events: 68,390
COBRA Elections: 4,291
FMLA Events: 41,902
2015 Metrics
Phone Calls: 243,947
Phone Call Abandon Rate: 1.53%
FSA & HRA Claims Processed: 389,072
FSA & HRA Claim Accuracy Rate: 99.98%
Average Claim Processing Time: 1.2 day
COBRA Qualifying Events: 63,768
COBRA Elections: 3,818
FMLA Events: 35,359
2014 Metrics
Phone Calls: 236,395
Phone Call Abandon Rate: .86%
FSA & HRA Claims Processed: 361,030
FSA & HRA Claim Accuracy Rate: 99.98%
Average Claim Processing Time: 1 day
COBRA Qualifying Events: 55,475
COBRA Elections: 3,342
FMLA Events: 29,268
2013 Metrics
Phone Calls: 222,539
Phone Call Abandon Rate: 0.79%
FSA & HRA Claims Processed: 325,173
FSA & HRA Claim Accuracy Rate: 99.96%
Average Claim Processing Time: 1 day
COBRA Qualifying Events: 48,561
COBRA Elections: 3,728
FMLA Events: 24,486
2012 Metrics
Phone Calls: 216,809
Phone Call Abandon Rate: 0.90%
FSA & HRA Claims Processed: 307,603
FSA & HRA Claim Accuracy Rate: 99.93%
Average Claim Processing Time: 1.4 days
COBRA Qualifying Events: 46,638
COBRA Elections: 3,448
FMLA Events: 21,525