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Welcome to BASIC – Northeast Ohio (NEO) Location

How To Submit a Claim

How to submit reimbursement requests:

FAX: Our exclusive claims reimbursement fax number is 330.572.8125.
EMAIL: Email completed claim form and receipts.
ONLINE:
    • Click

here to access your account on our web portal. 

    You may also download our mobile app by searching BASIC NEO in the app store.
MAIL: Send your completed claim form and receipts to:
BASIC NEO
525 N. Cleveland-Massillon Road, Suite 204
Akron, OH 44333
Orthodontia expenses?  Learn the how to submit Orthodontia Claims to NEO for Reimbursement.